gp99 Privacy Policy

1. Information We Collect

When you create an account, use gp99's services, or interact with our platform in any way, we may collect various types of personal and non-personal information. The categories of data we may collect include the following:

• Identity Data: Full name, date of birth, nationality, and government-issued identification details required for account verification and KYC compliance.
• Contact Data: Email address, mobile phone number, and residential address (city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, or Khulna).
• Financial Data: Transaction records, deposit and withdrawal history, payment method details (such as bKash, Nagad, Rocket, or Upay account references), and wagering history on the platform.
• Technical Data: IP address, device type, browser type and version, operating system, time zone setting, and pages visited on our platform. This data is collected automatically when you access gp99.
• Behavioral Data: Game preferences, session duration, betting patterns, and feature usage — used to personalise your experience and improve our services.

2. How We Use Your Information

gp99 uses the personal information we collect for specific, lawful purposes. We do not process your data beyond what is necessary for these stated purposes:

• To create and manage your gp99 account, verify your identity, and fulfil our KYC obligations.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• To deliver customer support, respond to queries, and resolve disputes in a timely manner.
• To send you relevant account notifications, security alerts, and — where you have opted in — promotional communications about bonuses and new games.
• To analyse usage patterns, improve platform performance, and develop new features tailored to Bangladesh players.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities.

3. How We Share Your Information

gp99 does not sell, rent, or trade your personal data. We may share limited information only in the following circumstances, and solely to the extent necessary for each purpose:

• Service Providers: Trusted third-party vendors who assist in operating our platform — including payment processors, game providers such as Pragmatic Play and Evolution Gaming, and IT security partners — under strict data processing agreements.
• Legal Obligations: Where required by applicable law, court order, or regulatory authority, we may disclose personal information to the appropriate authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity under equivalent privacy protections.
• Fraud Prevention: We may share data with anti-fraud and responsible gaming networks to protect all platform users from financial crime and harmful gambling behaviour.

In all cases, we require that third parties to whom we disclose your information maintain adequate security standards and use your data only for the specific purpose for which it was shared.

4. Cookies and Tracking Technologies

gp99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, keep you logged in securely, and understand how you interact with our pages.

We use the following categories of cookies on gp99:

• Essential Cookies: Required for the platform to function correctly. These include session cookies, authentication tokens, and security cookies that cannot be disabled without affecting core functionality.
• Performance Cookies: These help us understand how visitors interact with gp99 by collecting anonymised usage statistics. The data is used solely to improve platform performance and user experience.
• Preference Cookies: These store settings such as your selected language, device preferences, and game category choices so the platform can deliver a more personalised experience on return visits.

You may manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability of some gp99 features.

5. Data Retention

gp99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Typically, account-related data is retained for the duration of your account's active status and for a reasonable period after account closure to comply with financial record-keeping obligations.

When your data is no longer required, we will securely destroy or anonymise it in accordance with our internal data management procedures. If you request account deletion, we will action this within 30 days except where a longer retention period is legally mandated.

6. Data Security

gp99 employs robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted administrative access, regular vulnerability assessments and penetration testing, and multi-factor authentication options for account holders.

While we take all reasonable steps to protect your information, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you and the relevant authorities as required by applicable law.

7. Your Rights

As a gp99 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this policy.

• Right of Access: You may request a copy of the personal data gp99 holds about you at any time, free of charge.
• Right of Rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that may apply.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, we will cease that processing immediately.
• Right to Withdraw Consent: Where you have provided consent for us to process your data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We aim to respond to all data rights requests within 30 days. In complex cases this may be extended by a further 30 days, and we will inform you of any such extension within the initial 30-day window.

8. Payment Information and Financial Data

When you make a deposit or request a withdrawal on gp99, your payment details are handled with the highest level of care. We work with trusted payment processors to facilitate transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. gp99 does not store full card numbers or full mobile banking credentials on its own servers. Payment details are tokenised and handled directly by PCI-compliant payment processors.

All financial transaction records are retained in line with our data retention policy and any applicable financial regulations. If you have questions about a specific transaction, please contact our support team.

9. Third-Party Links

gp99 does not include links to external websites. However, game content delivered via our licensed game providers may occasionally reference their own terms or support pages. gp99 is not responsible for the privacy practices of any third-party game studios or payment providers. We encourage you to read the privacy policies of any third-party services you interact with independently.

10. Children's Privacy

gp99 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or submitted personal information, please contact us immediately so that we can take appropriate action, including deleting the relevant data without delay.

We also encourage all account holders to take responsibility for ensuring that no underage person accesses their gp99 account. Use strong passwords, enable available security features, and never share your login credentials with anyone, including family members.

11. Changes to This Privacy Policy

gp99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of gp99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gp99 handles your personal data, please do not hesitate to reach out to our support team. We are available seven days a week and aim to respond to all privacy-related enquiries within 72 hours.

Our support team is based in Bangladesh Standard Time (BST, UTC+6) and handles all privacy requests with full confidentiality and professional care.